INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I place an order on CrossGen.pk?
You can place an order by browsing the website, selecting your desired products, adding them to your cart, and proceeding to checkout.
Are the products on CrossGen.pk authentic?
Yes, all products listed on CrossGen.pk are authentic and sourced from reputable suppliers.
Can I modify or cancel my order after placing it?
To modify or cancel your order, please contact our customer service team as soon as possible.
How long does delivery take?
Delivery times depend on your location and the shipping method selected.
What is your return and exchange policy?
Within 7 Days:
Unworn, original condition items with tags & proof of purchase are eligible.
Exchanges: Subject to availability; you cover return shipping.
Can I exchange my product for an item of lesser value?
No, the exchange order value should be equal to or more than the return item's value.
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